Kim Kangaroo (Hooked on Phonics, Hop Book Companion 10)

• All orders are shipped from our warehouses in Arizona.

• All orders include a FREE tracking number.

• Your order will be shipped using USPS (Post Office)

• Shipping cost is only $4.99 per order. If you order 1 item or 1,000 the shipping cost is still only $4.99.

• Most orders are delivered in 4-6 business days. If you live closer to Arizona your order will arrive faster than that estimate.

• We also offer Priority Mail shipping for an additional fee. You can choose to upgrade to Priority Shipping during checkout if you need your item faster.

International Shipping

We currently only ship to the United States, Canada, and Mexico. If you are located in Canada or Mexico there is an additional shipping charge to ship to your country. Please see the checkout shipping options to view your options. 

Please Note: Any shipping times listed is based on estimates from our years of experience, tens of thousands of packages shipped and estimates from shipping companies. If a shipping time is not met you are eligible for a refund of any additional shipping fees you paid over the standard shipping costs or you can ship the item back to us for a full refund. 

At Blaze DVDs we are tired of all the confusing lawyer jargon and confusing terms that everyone has for their return policy... So we made it simple...

You have 120 days to return an item for any reason. 

If your item is damaged or defective you can return it and we will even give you a prepaid return label. 

 

Simply contact us and we will email you a prepaid return label that you can use to return the item at no cost to you. 

You have 120 days from the date of your purchase to begin the return process so you have plenty of time to test out your purchase thoroughly. 

Ordered Wrong Item Or Changed Your Mind?

If you ordered the wrong item or want to return the item for any reason you have 120 days to do so. You will be responsible for the return shipping costs but we will pay the original shipping costs in that case. 

You can simply send it back to the return address below and once we receive it back we will issue you a refund for the original purchase price. 

 

DAMAGED ITEMS

If your item is damaged during shipment (don't you wish the shipping companies were more careful) just contact us via email, live chat, or phone and we will be happy to fix whatever was damaged at our cost.

If some of the discs or cases are broken we can send you replacements for whatever was damaged  during shipment. 

DEFECTIVE ITEMS

Don't you wish that everything was made better? So do we! Since everything we sell is brand new and still sealed we have no way to know if an item is defective until you receive it. 

If you do happen to receive a defective item simply contact us via email, live chat, or phone and we will make it right. If some of the discs are scratched or won't play properly just let us know and we would be happy to send you replacement discs or seasons at our cost.

If your purchase is so defective that you are just sick of it and want to return it for a full refund you are certainly welcome to do that as well.  

RETURN ADDRESS

The return address for any items that are being returned is

Blaze DVDs

220 North Avenue H 

Unit C

Washington, Iowa 52353

 

WHAT DO I NEED TO INCLUDE WITH MY RETURN?

We try to make everything as simple as possible so all we ask is that you include your name and order number inside the return package and why you are returning the item. That makes it easier for our returns department to get your refund issued as soon as possible.

You do not need a return authorization number or anything like that to make a return. See I told you we try to make it as easy as possible. 😊

WHAT IF I STILL HAVE QUESTIONS?

You can contact us anytime via email, live chat or phone. We are a small family owned business so if you call us and don't get an answer we are probably assisting other customers or not in the office. If you leave us a voicemail we will get back to you as soon as possible.

We also offer live chat which is available from 9 am until Midnight, Monday through Saturday. We don't outsource our customer service so when you chat with us you are chatting with a real person in the USA not a robot or someone overseas.