At Blaze DVDs we are tired of all the confusing lawyer jargon that everyone has for their return policy. We always try to make it easy and as simple as possible.
You have 120 days to change your mind about your purchase and return it for a full refund. The item must still be sealed and be in its original condition if you change your mind. For damaged or defective items see the below paragraphs.
If your dog ate half of your purchase sorry but we can't accept a half eaten item for a return. 😂
If your item is damaged during shipment (don't you wish the shipping companies were more careful) just contact us via email, live chat, or phone and we will be happy to fix whatever was damaged at our cost. If some of the discs or cases are broken we can send you replacements for whatever was damaged during shipment. You have 120 days from the date of your purchase to let us know about any damage.
Don't you wish that everything was made better? So do we! Since everything we sell is brand new and still sealed we have no way to know if an item is defective until you receive it.
If you do happen to receive a defective item simply contact us via email, live chat, or phone and we will make it right. If some of the discs are scratched or won't play properly just let us know and we would be happy to send you replacement discs or seasons at our cost. If your purchase is so defective that you are just sick of it and want to return it for a full refund you are certainly welcome to do that as well. You have 120 days from the date of your purchase to let us know about any defective items that you have received.
We offer shipping insurance that can be added to your purchase for a nominal fee (normally $1-5). If your item is damaged, lost, or stolen during shipment then this insurance will either issue you a full refund or replace the item at no cost to you. This insurance is provided by Route and you will receive an email after purchase so you can file a claim if needed. Route normally issues refunds or replacement items within 24-48 hours.
If you choose to decline the shipping insurance and your item is marked as delivered by the Post Office then you will be responsible to contact them and file any claim for a missing, stolen, or destroyed items.
The return address for any items that are being returned is
461 W. Apache Trail #422
Apache Junction, Arizona 85120
What do I need to include with my return?
We try to make everything as simple as possible so all we ask is that you include your name and order number inside the return package and why you are returning the item. That makes it easier for our returns department to get your refund issued as soon as possible.
You do not need a return authorization number or anything like that to make a return. See I told you we try to make it as easy as possible. 😊
What if I still have questions?
You can contact us anytime via email, live chat or phone. We are a small family owned business so if you call us and don't get an answer we are probably assisting other customers or not in the office. If you leave us a voicemail we will get back to you as soon as possible.
We also offer live chat which is available from 9 am until 9pm Monday through Saturday. We don't outsource our customer service so when you chat with us you are chatting with a real person in the USA not a robot or someone overseas.
Please Note: If the item is returned because of an error in the address, an order error, because you change your mind or because you do not pick up your item at the post office before it is returned to sender you are responsible for return shipping costs as well as for the original shipping costs.
All purchases fall under our 120 day return policy for replacments, returns, or damaged items. If you don't notify us within 120 days of your purchase of any issues unfortunately we will be unable to help you with those issues.